Troubleshooting

Messages not sending

• Check your internet connection
• Ensure you're logged in
• Try refreshing the page
• Check if the recipient's email is valid (external messages)

Calendar not showing correctly

• Verify time zone settings
• Check that all children are assigned to schedules
• Refresh the page
• Clear browser cache if issues persist

Notifications not arriving

• Check notification preferences in Settings
• Verify email isn't going to spam
• Ensure push notifications are enabled on device
• Check quiet hours aren't active

Getting Help

Help Center: You're here! Search for specific topics or browse by section.

In-App Support: Click the help icon in navigation for contextual assistance.

Contact Support: For issues not covered here, contact support through Settings → Help → Contact Us.